Shipping policy

Thank you for shopping with KA MAN LAM. We specialize in consumer electronic products and strive to provide reliable, fast, and safe global shipping services for all orders. Our team adheres to standardized order processing and logistics management to ensure your electronic products are well-packaged, intact, and delivered to you in a timely manner. Please read the following shipping policy carefully to understand our order processing, delivery rules and after-sales logistics specifications.

1.Order Processing Time
All consumer electronic product orders will be reviewed, packaged and processed within 1–3 business days after we successfully receive your order and payment confirmation. Business days exclude weekends, public holidays and statutory holidays in Hong Kong SAR China.
During peak shopping seasons, promotional events or periods with surging order volume, the order processing cycle may be appropriately extended. In case of obvious order delay exceeding the normal processing cycle, our customer service team will take the initiative to contact you via email to inform you of the latest order progress and estimated delivery time.

2. Shipping Fees & Delivery Time Estimation
All shipping fees are automatically calculated based on the product quantity, weight, volume and delivery destination, and the final shipping cost will be clearly displayed on the checkout page before you complete the payment. No hidden logistics fees will be charged.
We provide unified standard international shipping services for all consumer electronic orders. The estimated standard delivery time is 15 business days after order shipment. Please note that the delivery time is for reference only and cannot be fully guaranteed. Actual delivery speed may be affected by logistics carrier efficiency, international customs clearance progress, extreme weather, regional logistics restrictions and holiday arrangements.

3. Shipment Confirmation & Order Tracking
Once your electronic order is packaged and dispatched from our warehouse, you will receive an official shipment confirmation email sent by our team. The email will include your order number, logistics tracking number, carrier information and relevant delivery instructions.
The logistics tracking information will not be updated in real time immediately after shipment. Normally, tracking details will be activated and available for inquiry within 24 to 48 hours after the package leaves our warehouse. If you cannot query the tracking information beyond the time limit, please feel free to contact our customer service for verification.

4. Incorrect Shipping Address Liability Statement
Customers shall bear the responsibility for filling in accurate, complete and valid shipping address, recipient name and contact phone number during the checkout process. Please double-check all address information before payment to avoid delivery errors, package detention or return caused by wrong address, incomplete address or invalid contact information.
KA MAN LAM shall not be liable for undeliverable, misplaced or returned packages caused by incorrect information provided by customers. If the package is returned to our warehouse due to address problems, customers need to bear the corresponding return freight and additional reshipping fees if they need secondary delivery.

5. Lost or Damaged Package Handling Rules
Lost Package Handling: If your consumer electronic package is confirmed lost during transit, please contact our customer service team initiatively within 7 calendar days after the scheduled expected delivery date, and provide your order number and relevant tracking screenshots. We will cooperate with the logistics carrier to investigate the loss problem and handle compensation or re-delivery procedures for you as soon as possible.
Damaged & Defective Product Handling: Electronic products are precision goods. If you receive damaged, cracked or non-functional products due to logistics extrusion, collision or improper transportation, please take clear photos and videos of the outer packaging, damaged package and defective products within 48 hours after receiving the goods, and send them to our official email. We will verify the situation within 3 working days and provide solutions such as replacement, refund or partial compensation according to the actual situation.

6. Product Usage & Logistics Exclusion Clause
All our consumer electronic products are attached with official user manuals and usage instructions. KA MAN LAM is not responsible for product failure, damage or failure caused by improper use, unauthorized disassembly, artificial damage, improper storage and non-compliant operation after the customer receives the product. This situation does not belong to logistics damage and is not covered by shipping after-sales service.

7. International Customs & Tax Notice
All our orders support international shipping. For cross-border shipments, the customs duties, import taxes, clearance fees and other additional fees generated in the destination country or region shall be borne solely by the customer. All taxes and fees are not included in the product unit price and shipping cost paid at checkout.
Customers shall abide by the import commodity regulations and customs policies of their local country or region. If the package is detained, returned or confiscated by local customs due to non-compliance with local import regulations, KA MAN LAM will not bear any responsibility and will not refund the paid product fees and shipping fees.

8. Contact & Customer Service Information
If you have any inquiries, disputes or after-sales applications about our shipping policy, order logistics progress, package damage, lost goods and other related issues, please contact us through the following official channels. Our customer service team will reply and solve your problem within 24 working hours.
Trade Name: KA MAN LAM
Contact Phone: +852 9053 6089
Official Email: service@nixtron.shop
Physical Address: Tin Wan Street, Tin Wan, HK, Hong Kong SAR China